Everyone should spend a little time working in either the food industry, retail, or customer service. More than any other profession, you’ll witness some of the best and worst aspects of human behavior. When your job is to serve food or handle phone calls, you’ll see moments of towering generosity, unimaginable pettiness, and everything in between. I’ve been there. I spent over ten years trapped in a cubicle, armed with nothing more than a phone, a disinterested managerial team, and a substandard personal computer. My job was to be an abuse sponge, soaking up invective from people who really... Read More